Highest quality of care to each of our clients
Manor Clinic, part of Priory Group, aspires to deliver the highest quality care to each and every one of our patients.
We expect all of our employees to deliver the highest standards of treatment; this is supported by a culture of being open, delivering evidence-based practice and facilitating continuous learning and improvement opportunities for our staff. We aspire to be a beacon of good practice for other rehabilitation centres by being transparent about safety, quality, compliance and governance.
Our services are safe and effectively regulated. We measure our success by providing objective, quantitative and auditable data that measures outcomes, effectiveness and client experience to continuously drive improvement.
At Manor Clinic, we work in an open and transparent way and are dedicated to ensuring that we learn from any incidents which may occur, offer speedy resolution and effectively manage all risk. We do this via our robust incident reporting, complaints, risk register, and risk assessment processes.
We have a number of policies and procedures in place, to support our safety agenda. These include:
- Health and safety
- Infection control
- Data protection
- IT incidents
- Risk management strategy
- Reporting of injuries, diseases and dangerous occurrences (RIDDOR)
- Fire safety
- First aid
- Control of substances hazardous to health (COSHH)
- Manual handling
- Safety of disabled and temporarily disabled staff
- Major incident
Quality and assurance
Our clinical teams are supported by a corporate assurance function that includes an internal inspection team. This enables our services to be safe and appropriately regulated, and also enhances the effectiveness of services and care that we can provide. This approach ensures that the high levels of treatment that we expect are delivered.
Achieving positive experiences and outcomes for our patients and staff is at the heart of everything that we do, and defines our approach to quality.
Our priorities for driving quality are to:
- Exceed national standards of care
- Improve outcomes for our patients
- Deliver safe and secure services
- Ensure a positive experience of care for each of our patients
- Invest in our staff through education and training
- Ensure that our policies and procedures are up to date and evidence-based
Our promise at Manor Clinic is to deliver the highest standards of care and treatment for the people that we support. However, we are also required by law to demonstrate how we implement this promise in practice, and to show that we can achieve consistently high standards across all of our services.
Manor Clinic is regulated by the Care Quality Commission (CQC), which reports on health and adult social care services in England. Our current CQC rating is ‘good’, demonstrating that we are able to deliver high quality, person-centred care to each and every one of our patients.
However, delivering the best possible outcomes for our patients is about more than simply satisfying the requirements of the regulators - it’s about leading for improvement. Our commitment to our patients is to be a market leader in innovation and best practice, which is achieved by following the latest guidance and evidence that is available within our sector. This is why our safety, quality and compliance processes are structured in such a way as to allow us to meet and exceed these requirements.